Tips on Choosing the Right Commercial Carpet Cleaner

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The purchase of a carpet can be a daunting endeavour and one that requires more thought than just the choosing and installation aspects of the purchase. You can’t control the everyday foot traffic and surface-level dirt that comes into contact with your carpet, but you can have peace of mind that a great commercial carpet cleaner will know how to keep the surface-level aesthetic looking fabulous and potentially add years onto the lifespan of your carpet.  

To really benefit from your carpet investment, it’s a smart idea to consider what commercial cleaner you’ll be turning to for ongoing maintenance. When considering who to choose, you do need to know the questions to ask and the criteria to look out for. 

Listed below are some basic yet important factors to take into consideration when finding the best team – follow these criteria and you should end up in the most capable, trusted and expert cleaning hands on the market. 

The Cleaning Process – Why & How

Carpet cleaning is required for a variety of reasons – stemming from the everyday spills and stains, to the heftier jobs of preparing/restoring a carpet for a rental office, refitting an entire office space, or even selling a space. Perhaps you’ve just inherited moved offices and the floors need a very good refresher, or you’ve just purchased a new space and can see carpeted areas needing urgent attention…

Every company has their own method of commercial carpet cleaning, so it can be a good idea to review the material your carpet is made of and use this to align with a particular cleaning technique. A little independent carpet research can ensure your chosen cleaning team have the knowledge of what cleaning process your carpet requires. For example, the dry (powder) method can yellow some carpets; while extraction (which uses a lot of water) can lead to degradation of the carpet’s construction. 

The wrong method can damage your carpet so make sure you have the confidence and basic knowledge to ask questions! 

Products Used in the Cleaning Process 

Products used for the carpet cleaning process hugely vary – both in what they are and what they can do to a carpet (both good and bad). 

Quick-fix products are usually never used by commercial cleaners, and are best reserved for those urgent ‘spot-cleaning’ moments where you need to decrease the appearance of a new stain or spill. These ‘emergency products’ often contain chemicals with optical brighteners or high alkaline levels, that can eventually cause fading, yellowing or discoloration over time. 

A great question to ask a prospective commercial cleaner is what products they use and how these will affect the quality of your carpet. Better to do your research and ensure you’re being serviced with appropriate, safe chemicals rather than abrasive products that could cause visible surface damage or colour change. 

Quality of Service and Company Experience 

It’s no good having your carpet serviced using top-notch, highly-effective cleaning products, if the team using the products don’t have a wide understanding of what they’re doing. Just as important as the products being used are the people using them. You want your team to care enough about carpets and proper maintenance, that they demonstrate a strong understanding of how different chemicals affect different carpet types and give you the reassurance that your carpet is in good hands. 

Make sure you always have trained, experienced and certified technicians cleaning your carpets and don’t be afraid to ask them anything you’re not 100% sure of. 

The Extra Mile 

You’ve found a couple of great cleaning companies and can’t make a decision – this is the ideal time to look for a ‘point of difference’. Does the company offer any additional value that sets them apart? 

For example, a company may include spot cleaning and repairs (cutting snags to prevent unravelling, etc.) within their standard service package, while another company does not. Similar price, but one has an ‘extra mile’ service – these small extras can really add up into making a business stand out and help with your decision.

Heading 3: Customer Service

The level of customer care provided by a company is as important as the service itself. Unfortunately, you don’t always know the customer service of a company until you either have a problem, or you’ve used the company already so have taken that first step before knowing the people. Commitment, passion and good communication are three factors you can generally identify upfront in the early stages of dealing with a commercial cleaner. Furthermore, customers testimonials and word-of-mouth are other ways of gaging public perception of a business and direct comments from previous customers on their own experiences.

Following the guidelines listed above should lead you straight into the hands of the best commercial cleaning business in your area. Based in Victoria, Drytron Carpet Cleaning offers commercial carpet cleaning technicians throughout Melbourne and Regional Victoria. Reliable, expertly-skilled and easily-accessible, we have the experience to help.  

Our effective and trusted six-step cleaning process provides rapid service without long-term visible or internal damage. Known as ‘the Drytron technique’, this uses minimal moisture which eliminates the smell, mildew and inconvenience associated with the old carpet steam cleaning process. 

More so than just an excellent cleaning process, you’ll be dealing with professionals who will go out of their way to ensure you’re a happy customer, and a repeat customer. Get in touch with our carpet cleaning team, we’ll get the job done and leave you feeling satisfied that you’ve serviced your carpet properly. 

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